Teleperformance Adds 130 New Jobs at Augusta Contact Center
Teleperformance, the world’s leading provider of outsourced CRM and contact center services, will add 130 new jobs and enlarge their Wylds Road location in Augusta, according to the Augusta Economic Development Authority. The hiring for the new positions will begin immediately, according to company officials, to staff the customer services needs of a major new Teleperformance customer.
Teleperformance opened its new 50,000 square foot contact center facility in Augusta in 2008, and continues to grow in Augusta. In 2010, the company expanded the workforce by a net margin of approximately 50 positions.
Teleperformance, a leader in customer service operations worldwide, selected Augusta for the expansion, according to the Augusta Economic Development Authority, because of the outstanding workforce in information technology, thanks to the training at Augusta’s Fort Gordon, the nation’s military information technology training center, and Augusta Technical College’s training programs.
Henry Ingram, Chairman of the Augusta Economic Development Authority, said, “Very soon, 130 more of our neighbors will be employed, thanks to this great news by Teleperformance. When we recruited Teleperformance over five years ago, they promised employment expansions based on the quality of the workforce. Gladly, they have found the Augusta workforce to be outstanding and the company has lived up to its word.”
Mayor Deke Copenhaver said, “Teleperformance is a vital part of the stability of the Augusta economy as they hire people, grow, and hire more people. Their location is ideal, the facility is comfortable, and they are benefitting from the information technology workforce in the Augusta area. We welcome these new jobs.”
The logistics for the expansion of the facility was handled locally by Jordan Trotter Real Estate.
About Teleperformance: Teleperformance, headquartered in Paris, France, operates nearly 75,000 computerized workstations, with more than 83,000 employees (Full-Time Equivalents) across 281 contact centers in 45 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.